Terms & Conditions
Booking terms
- When making your booking, you are agreeing to ALL our Terms & Conditions, including our Park Info and Park Rules outlined on our website so please make sure you read them all and are clear on them before making your booking.
- Bookings can only be made on this website and are subject to a first come, first served basis. It is not permitted for you to just turn up without a booking confirmation.
- Once you have booked your slot and confirmed your booking, we will send you a confirmation email.
- You will receive an SMS two hours before your visit (or soon after booking if you book last-minute) with the padlock combination for that day – please DO NOT disclose this code to anyone else and always close and lock the gate when you leave.
- Please make sure you have received the SMS before you set off on your journey to the park. If it hasn't arrived, please call. We cannot be held responsible for errors on your behalf and do not want you to have had a wasted journey.
- Your booking cannot be transferred to anyone else without our prior agreement. We require 24 hours notice of any cancellations.
- Refunds will not be issued unless the cancellation is from our side (due to unforeseen circumstances) or with at least 24 hours notice from you, as previously stated.
- Full payment is made at the time of booking. Without confirmation of payment being received, your booking will be invalid.
- It is your responsibility to arrive/leave on time and be respectful of all other users of the park.
- It is your responsibility to ensure that anyone who comes with you has read, understands and adheres to all of our Terms & Conditions, Rules & Regulations.
Park rules
- Please keep to your allocated booking slot. Please arrive and leave at the correct times to allow the smooth running of the park and parking area with consideration to the other park users.
- Please make sure your dog is fully vaccinated/wormed/flead and does not have any symptoms or illnesses (such as kennel cough) which may be passed on to other users.
- Dogs must be kept on leads until you have entered the field through the pedestrian gate and locked the it behind you. You are responsible for your dog's safety at all times. While we have endeavoured to create a secure and stimulating environment for dogs of all types, we in no way guarantee that dogs cannot escape or that equipment provided is suitable for all. We cannot be held responsible for any loss or injury.
- If you have a banned breed (including XL Bullies), you must adhere to the government's rules and restrictions at all times when using Hitchin Dog Park.
- Always clear up after your dog. Place any poo bags in the dog waste bin provided or take home.
- No smoking within the field or the parking area.
- Please make sure you take all your belongings and any litter home with you.
- Never leave your dog unattended at any point during your session.
- For your own safety and for your dogs, please inform us of any damage you find in the field or any other field related issues.
- Always properly secure and lock the pedestrian gate after use.
- No digging allowed in Hitchin Dog Park.
- No more than 5 people per booking allowed.
- No more than 2 cars per booking allowed. If coming by car, always only park in car park and never in the lay-by outside as this is an important passing place for drivers using Folly Lane. Your car and personal property is at your own risk.
- Please keep in mind that people live nearby and that the park is next door to a graveyard so please be considerate of others and keep noise, including use of dog whistles, to a minimum.
- We may from time to time make random spot checks to ensure everyone is adhering to our rules. To check users have booked and paid for the correct time/number of dogs in their session.
Other conditions
- We cannot be held responsible for your vehicle(s) or contents whilst you are at the park and therefore they are parked entirely at your own risk.
- We will not be held responsible or liable for any issues that arise if you are meeting with dogs from another household that may not be fully socialised with your dog or dogs so please make sure you know that yours get on with the others and supervise them at all times.
- We rely on you to show respect and consideration at all times to all other users of the field and ourselves by making sure you leave the field how you would like to find it - dog poo free, litter free, damage free and remember to please take all your belongings home with you – we appreciate your co-operation.
- As a natural, rural field, we cannot control or guarantee that there may be not be risks that arise at times such as potholes, fallen branches, muddy/slippery areas (however, we would be grateful if you could inform us of anything of this nature so that we can rectify any issues).
- We will not be held responsible/liable for any accidents, injuries, claims, etc. made whilst at the park and you understand that you agree to use/enter the park entirely at your own risk.
- You agree that you take full financial responsibility for any damage caused by you or your dog (regardless of who may be to blame).
- Children coming to the field must be supervised at all times and you will be solely responsible for them throughout the duration of your visit.